Fixing the Front Door
Client: Dunn Right Disposal | 2023 – 2024
Focus Areas: Self-Service Design, Friction Reduction, CX Optimization
The Discovery
David Dunn built his business the old-fashioned way: a pickup truck, helping friends move, and letting the work speak for itself. By the time he came to us, Dunn Right Disposal had a real reputation built. What it didn’t have was a website that matched it.
The old site was cluttered and hard to navigate. Customers couldn’t find basic answers. What he hauled, what it cost, whether he was licensed and insured. So they called. The same questions, over and over.
The Work
We rebuilt the site from the ground up. New homepage, a dedicated services page covering everything from residential cleanouts to estate hauls to large item removal, and a full FAQ section handling the 10+ questions customers asked most. The contact flow got cleaned up too, so the people who still needed to call could get there faster.
The goal wasn’t to make it fancy. It was to make it honest. Fast, direct, and easy to use. The same way David runs his business.
The Impact
Customers could find what they needed without picking up the phone. The FAQ section answered the questions that used to fill his voicemail, and the ones who called anyway got where they needed to go in fewer steps. The site finally looked like the business it was representing.
Before & After
Drag the slider to compare the full homepage overhaul.
← Before: Cluttered and confusing.
→ After: Streamlined and brand-aligned.
Bratton Creative was built for the people doing it themselves, the hard workers, grinders, and underdogs who’d been knocked down before and kept going. We did the work; use it when you need to.